Isenguard Pre-payment issues with Digital River

The ‘Rise of Isenguard‘ expansion became available for pre-purchse last week. I deceided to take the plunge, and paid for my selected option using my Visa debit card.

Now, any payments made with my Visa debit card come straight out of my bank account, so I’m aware within a day or so of making a purchase that involves foreign exchange rates, exactly how much I’ve paid over. In this case, the $49.99 came though as €32.04 – plus a foreign exchange transaction fee of €0.60 (odd?). These amounts were debited from my current account last Friday, and are clearly labelled ‘Turbine’.

However, on Sunday I received an email from ‘Digital River‘, who seem to be the company handling the Isenguard pre-purchase program for Turbine, stating that they had failed to receive the required payment within three days, and that, as such, my purchase had been cancelled.

An email to Digital River failed to yield any positive feedback – they only re-stated their position that they hadn’t recived payment and therefore my order was cancelled. I was told to contact Turbine if I had an issue with this position.

So, I’ve now raised a ticket with Turbine’s accounting department. I’m unsure what is going on, to be honest, but clearly there has been a fair mix up somewhere along the line. All I know, is that the required money has left my bank account, and that my pre-order has been likely been cancelled. That said, the in game rewards that came with my pre-order (25% XP boost, various cosmetics, and three new mounts) are all still intact. So maybe my order hasn’t actually been cancelled?

I’ll be posting further updates to this little mess, over the coming days, as and when I receive feedback from my ticket…Turbine, sort it out!

 

*EDIT*

It turns out that my purchase has not been cancelled. When I placed the order, I initially tried to pay via PayPal. This payment failed to work (an unknown error occurred when trying to access the PayPal website) – so I used my Visa debit card instead. It has now come to light that the Digital River email was in relation to the failed PayPal payment, and not in relation to the subsequntly successful Visa card payment.

Confusion all around, but alls well that ends well.